BACHAR LUXURY • CUSTOMER CARE
Pre-Order
Policy.
This policy explains important information to consider when a Bachar Luxury product is specifically offered on a pre-order basis, including availability, estimated timing, payment, changes and cancellation requests.
UNDERSTANDING PRE-ORDERS
Reserved Today.
Fulfilled When Available.
A pre-order is different from purchasing an item that is currently available for immediate fulfillment. Where Bachar Luxury specifically identifies a product or transaction as a pre-order, the item may not be ready for immediate shipment at the time the order is placed.
Customers should carefully review all information provided for the particular pre-order before committing to the transaction. Product-specific information communicated at the time of purchase may contain important details relating to availability, estimated timing or other conditions.
THE PROCESS
How a Pre-Order Works
The exact arrangement may vary by product, but customers should understand these key stages before placing a pre-order.
01
Product Identified
Product Identified
The item or transaction is specifically identified as a pre-order rather than an item ready for immediate fulfillment.
02
Terms Reviewed
Terms Reviewed
Review the product information, price, payment requirements and any timing or availability information communicated for that particular pre-order.
03
Pre-Order Placed
Pre-Order Placed
The customer submits the pre-order according to the payment and order requirements presented for the transaction.
04
Future Fulfillment
Future Fulfillment
Once the item becomes available and the applicable order requirements are satisfied, the transaction can proceed toward fulfillment.
AVAILABILITY
Luxury Inventory
Can Be Dynamic
Pre-orders involve products that are not being fulfilled immediately. Any expected availability information should therefore be understood in the context of the specific transaction rather than as a general guarantee for all pre-orders.
Estimated Timing
Any estimated availability or fulfillment timing communicated for a pre-order is based on the information applicable to that transaction at the time it is provided.
Timing May Change
Circumstances affecting availability may change. Customers should not treat an estimate as a guaranteed delivery date unless Bachar Luxury expressly states otherwise for the transaction.
Stay in Contact
If you need updated information concerning an existing pre-order, contact Bachar Luxury with your order details.
PRE-ORDER PAYMENTS
Know the Payment Terms
Before You Commit
The payment arrangement for a pre-order should be determined from the information presented or communicated for that specific transaction. Customers should understand the amount and payment method applicable to their pre-order before committing.
Do not assume that every pre-order uses the same payment arrangement. If the terms are unclear, contact Bachar Luxury before submitting payment.
CHANGES & CANCELLATIONS
Need to Change Your Plans?
Can I cancel a pre-order?
Cancellation eligibility depends on the terms and status of the particular transaction. If you want to request cancellation, contact Bachar Luxury promptly and review our
Cancellation Policy.
Can I change the product after placing a pre-order?
Do not assume that a pre-order can be transferred or changed to another item after it has been placed. Contact Bachar Luxury to determine whether any requested change can be accommodated.
What if the availability timing changes?
Where availability information changes materially, the appropriate next steps will depend on the circumstances and terms of the individual transaction. Contact us if you have questions about the status of your pre-order.
KNOW WHAT YOU ARE ORDERING
Review the Individual Piece
Luxury watches can vary in reference, age, configuration, condition and included accessories. The details associated with the individual product or transaction should be reviewed carefully before placing a pre-order.
For additional information about how Bachar Luxury communicates product-related information, review our Product Condition and Product Authenticity pages.
WHEN YOUR ITEM IS READY
From Pre-Order
to Fulfillment
A pre-order does not enter the normal shipping process until the item is available and the applicable transaction requirements have been satisfied.
Once an eligible order progresses toward shipment, the applicable shipping and tracking information can be used to follow the delivery.
FULFILLMENT INFORMATION
Shipping & Tracking
Once your order enters the applicable shipping stage, use our shipping and tracking resources for additional information.
IMPORTANT
Product-Specific Terms Matter
This page provides general pre-order information. A particular pre-order may include additional or more specific information communicated on the product page, during checkout or directly by Bachar Luxury. Customers should review all applicable information before committing to the transaction. Purchases are also subject to our
Terms & Conditions.
CUSTOMER RESOURCES
Related Policies
PRE-ORDER SUPPORT
Questions Before
You Commit?
If you are unsure about the availability, payment or terms of a particular pre-order, contact Bachar Luxury before placing it.