BACHAR LUXURY • CUSTOMER CARE
Shipping
Policy.
Important information about order processing, shipping, delivery details, tracking and what to do if you have a question about a Bachar Luxury shipment.
SHIPPING INFORMATION
From Bachar Luxury
to Your Door
Bachar Luxury understands that the delivery of a luxury timepiece or piece of fine jewelry is an important part of the purchasing experience. This Shipping Policy provides general information about the steps between placing an order and receiving it.
Shipping details can vary depending on the individual transaction, destination, product and circumstances of the order. Where specific shipping information is provided during checkout, on the product page or directly by Bachar Luxury, that information should also be reviewed carefully.
THE SHIPPING PROCESS
What Happens After You Order?
Every order begins with the information submitted during purchase. Accurate customer, payment and delivery information helps the order move through the appropriate stages.
01
Order Received
Once an order is submitted, the transaction enters the order process using the customer, product and delivery information provided at checkout.
02
Order Review
Orders may require processing and review before they are prepared for shipment. Additional information may be requested where necessary to complete an order.
03
Dispatch
Once an eligible order is ready to leave Bachar Luxury, the shipment can move into the delivery process and applicable tracking information may be provided.
04
Delivery
Use the shipping and tracking information associated with your order to monitor its progress toward the delivery destination.
ORDER PROCESSING
Processing Comes
Before Shipping
Placing an order does not necessarily mean that the package immediately enters transit. Orders may first need to complete applicable payment, order and fulfillment steps before shipment.
Payment Information
Payment must be handled in accordance with the method and requirements applicable to the transaction. See our
Payment Policy.
Order Information
Incomplete, inconsistent or incorrect order information may require clarification before an order can proceed.
Special Circumstances
Some transactions may require additional communication before shipment. Respond promptly if Bachar Luxury contacts you regarding an order.
DELIVERY INFORMATION
Check Your Shipping Details
Customers are responsible for providing accurate delivery information when placing an order. Review the recipient name, street address, apartment or unit information where applicable, city, state, postal code and other requested details before submitting your purchase.
If you discover an error after placing an order, contact Bachar Luxury as soon as possible. A request to change delivery information cannot be assumed to be possible after an order has entered processing or shipment.
TRACKING YOUR SHIPMENT
Know Where Your
Order Stands
When tracking information is available for your shipment, use it to monitor the delivery progress. Carrier information may take time to update after shipping details are first created.
If your tracking information does not answer your question, contact Bachar Luxury with your order number and the relevant shipment details.
ALREADY ORDERED?
Track Your Order
Visit the Bachar Luxury order tracking page to access the tracking options available for your purchase.
RECEIVING YOUR ORDER
When Your Shipment Arrives
Inspect the Delivery
When you receive your order, review the shipment and the item carefully. If you believe there is a delivery-related problem, contact Bachar Luxury promptly with the relevant order information.
Keep Your Order Information
Retain relevant purchase and delivery information until you have received and reviewed your order. These details may be useful if you need to contact us.
Questions About the Product
If your question relates to the condition of a watch rather than the delivery itself, review our
Product Condition Policy
and the original product listing.
DELIVERY QUESTIONS
Delays, Tracking & Delivery Issues
What if my tracking has not updated?
Tracking systems may not always update immediately. Continue checking the tracking information associated with your shipment and contact Bachar Luxury if you need additional assistance.
What if my package appears delayed?
Review the latest tracking information first. Delivery timing can be affected by circumstances occurring after dispatch. If the available tracking information does not resolve your concern, contact us with your order and shipment details.
What if tracking shows delivered but I have a problem locating the shipment?
Review the delivery information associated with the tracking record and contact Bachar Luxury promptly if further assistance is needed. Have your order number and tracking information ready when contacting us.
CHANGES AFTER ORDERING
Cancellation or Return?
Shipping, cancellation and returns are separate parts of the purchase process. Use the appropriate policy for the type of assistance you need.
Need to Cancel?
If you are trying to cancel an order, contact Bachar Luxury promptly and review the cancellation terms. Whether a request can be accommodated may depend on the order’s status.
Need to Return?
If your order has already been received and you are considering a return, do not send the item back without first reviewing the applicable return instructions.
CUSTOMER INFORMATION
Helpful Before & After Ordering
Review the relevant Bachar Luxury policies for more information about your purchase and order.
SHIPPING SUPPORT
Questions About
Your Delivery?
Contact Bachar Luxury with your order number and relevant tracking information if you need assistance with an existing shipment.