BACHAR LUXURY • CUSTOMER CARE
Refund &
Returns.
Information about requesting a return, understanding return eligibility, protecting the condition of your purchase and what to expect when a return or refund request is reviewed by Bachar Luxury.
BEFORE RETURNING AN ITEM
Contact Bachar Luxury
Before Sending Anything Back
If you have a concern about a purchase and would like to request a return, contact Bachar Luxury before sending the item back. This allows us to identify the transaction, understand your request and provide the appropriate information for the next step.
A return request is not automatically an approved return or refund. Eligibility must first be considered in relation to the individual purchase, its condition and any terms that applied to the transaction.
RETURN PROCESS
How to Request a Return
Please follow the appropriate process rather than returning a luxury watch or jewelry item without first contacting Bachar Luxury.
01
Contact Us
Tell us that you would like to request a return and provide enough information for Bachar Luxury to identify the purchase.
02
Provide Details
Have your order information available and explain the reason for your request. Additional information may be requested where necessary to review the matter.
03
Wait for Instructions
Do not send an item back until you have received the applicable return information or instructions from Bachar Luxury.
04
Return Review
Where a return is accepted and received, the item and transaction can be reviewed before any applicable refund or other resolution is finalized.
RETURN ELIGIBILITY
Every Request
Requires Review
Luxury watches and jewelry can differ significantly in value, condition, age and transaction circumstances. Return requests are therefore considered in relation to the individual purchase and the terms applicable to it.
Purchase Details
The product, transaction information and terms associated with the original purchase may be relevant when a return request is reviewed.
Product Condition
The condition of the item when returned may be relevant to whether the return can be accepted and how the request is resolved.
Included Items
Where a purchase included accessories, packaging, documentation or other accompanying items, these may form part of the original transaction and should be preserved.
PROTECT YOUR PURCHASE
Condition Matters
If you believe you may need to request a return, preserve the item and everything received with it while you contact Bachar Luxury. Avoid unnecessary use, alteration or handling that could change the condition of the product.
For pre-owned and vintage watches in particular, condition is an important part of the individual piece. Review our product condition information for additional context.
IMPORTANT
Do Not Send a Return
Without Instructions
Bachar Luxury operates by appointment from the Seybold Jewelry Building in Miami. Do not assume that the business address shown on the website is automatically the correct destination or procedure for a return shipment.
Contact us first and follow the return information provided for your transaction.
RETURN ASSISTANCE
Start With Bachar Luxury
Have your order information ready when contacting us so we can identify the transaction and understand your request.
REFUND REVIEW
About Refunds
A return request and a refund are not the same thing. Where a return is accepted, any applicable refund is determined after the transaction and returned item have been reviewed in accordance with the applicable terms.
The handling of an approved refund may also depend on the payment method used for the original transaction. For information about payment methods, see our
Payment Policy.
WHICH POLICY DO YOU NEED?
Cancellation vs. Return
The correct next step generally depends on how far your order has progressed.
BEFORE FULFILLMENT
Cancellation Request
If you recently placed an order and want to stop it before fulfillment progresses, contact us promptly and review the Cancellation Policy.
AFTER RECEIVING AN ITEM
Return Request
If the item has already been delivered and you want to request a return, contact Bachar Luxury before sending anything back.
RETURN SHIPPING
Follow the Instructions Provided
Where a return is authorized, follow the return and shipping instructions provided for the transaction. Luxury watches and jewelry are valuable items, and customers should not improvise a return method or destination.
For information relating to the original delivery of your purchase, visit our
Shipping Policy.
CONCERN ABOUT YOUR PURCHASE?
Use the Right Customer Resource
If your concern relates specifically to the condition, authenticity or warranty status of a product, the following pages provide additional information.
Product Condition
Understand how the condition of an individual luxury watch may be described and why product-specific information matters.
Product Authenticity
Review Bachar Luxury’s information relating to authenticity and the individual products offered through the business.
Warranty
If your question concerns warranty coverage rather than a standard return request, review the applicable warranty information.
CUSTOMER RESOURCES
Related Information
These pages contain additional information that may apply before, during or after your purchase.
RETURN SUPPORT
Need Help With
a Purchase?
Contact Bachar Luxury before returning an item. Have your order information available so we can identify the transaction and understand your request.