BACHAR LUXURY • CUSTOMER CARE
Warranty
Policy.
Important information about warranty-related questions for watches and jewelry purchased through Bachar Luxury, including product-specific coverage, manufacturer warranties and how to contact us if you experience an issue with your purchase.
UNDERSTANDING WARRANTY COVERAGE
Coverage Can Vary
From Piece to Piece
Luxury watches sold through Bachar Luxury can vary considerably in age, condition, ownership history and included documentation. For this reason, customers should not assume that every product carries identical warranty coverage.
Any warranty information specifically provided with a product, within its listing or as part of the individual transaction should be reviewed carefully before purchase. If warranty information is important to your buying decision, please ask Bachar Luxury about the specific piece before completing the transaction.
WARRANTY INFORMATION
What Customers Should Know
The individual product and the information supplied with the transaction are central to understanding what warranty, if any, applies.
01
Review the Listing
Review the information provided for the individual watch or jewelry item rather than assuming that a general warranty automatically applies to every product.
02
Check Documentation
Where documentation or warranty-related materials are included with a particular item, preserve them with the other materials associated with your purchase.
03
Understand the Condition
Pre-owned and vintage pieces may have characteristics associated with previous ownership, age or prior servicing. Review the disclosed condition before purchasing.
04
Ask Before Buying
If you need clarification about the warranty status of a particular piece, contact Bachar Luxury before completing your purchase.
MANUFACTURER WARRANTIES
Manufacturer Coverage
Is Product-Specific
Some luxury watches may originally have been sold with a manufacturer’s warranty. The existence, remaining duration, transferability or applicability of such coverage should not be assumed for a pre-owned product.
Age of the Watch
The age of a watch may affect whether any original manufacturer coverage remains relevant.
Warranty Documentation
The presence of a warranty card or other documentation does not by itself establish the current validity or scope of manufacturer coverage.
Manufacturer Terms
Any manufacturer warranty is governed by the applicable manufacturer’s own terms and conditions.
IMPORTANT DISTINCTION
Condition Is Not the Same as Warranty
A description of a watch’s condition tells you about the individual piece at the time it is offered. Warranty information concerns any applicable coverage after purchase. These should be considered separately.
PRODUCT CONDITION
The Piece You Are Buying
Condition information can help you understand the state of a particular watch, including characteristics disclosed for that individual item.
WARRANTY
Applicable Coverage
Warranty coverage, where applicable, depends on the specific information and terms associated with the product or transaction.
WARRANTY-RELATED CONCERNS
If You Experience an Issue
1. Stop and Assess the Issue
If you believe there is a problem with your purchase, avoid making unnecessary alterations or repairs before determining what warranty or support may apply.
2. Locate Your Purchase Information
Have your order details and any relevant product or warranty documentation available. This helps identify the transaction and understand the item involved.
3. Contact Bachar Luxury
Contact us and explain the issue. We can review the information associated with the purchase and help determine the appropriate next step.
4. Follow the Applicable Instructions
Do not send a watch or jewelry item to Bachar Luxury or another destination unless you have first received appropriate instructions for your situation.
SERVICE & REPAIR
Contact Us Before
Arranging Work
If you believe an issue may be covered by an applicable warranty, contact Bachar Luxury before independently arranging service, repair, modification or replacement of components.
Work performed on an item can change its condition and may also affect whatever warranty rights or manufacturer coverage may otherwise apply. The effect depends on the applicable warranty terms and circumstances.
A DIFFERENT QUESTION?
Warranty & Authenticity
Are Different Matters
A warranty question concerns applicable coverage or support after purchase. An authenticity question concerns the identity and authenticity of the product itself.
If your concern relates to authenticity rather than warranty coverage, review our Product Authenticity Policy.
PRODUCT INFORMATION
Authenticity Matters
Read our dedicated policy for information about Bachar Luxury’s approach to product authenticity.
WARRANTY OR RETURN?
Choose the Right Process
A warranty-related concern and a standard return request are not necessarily the same. If you simply wish to request a return, review our Refund & Returns information before sending anything back.
CUSTOMER RESOURCES
Related Information
Explore the policies relevant to your product, purchase and after-sales questions.
BACHAR LUXURY SUPPORT
Have a Warranty
Question?
Contact Bachar Luxury with details of the specific watch or jewelry item and your purchase information. For warranty questions before purchasing, we encourage you to ask before completing the transaction.