BACHAR LUXURY • PRODUCT POLICY
Product Condition
Policy.
Luxury watches and jewelry are individual pieces. This policy explains how product condition information should be understood when purchasing from Bachar Luxury, particularly when considering pre-owned, vintage or previously handled items.
OUR APPROACH
Understand the
Individual Piece
Bachar Luxury deals in luxury watches and jewelry that may include new, pre-owned, vintage or otherwise individually described pieces. The condition of one product should not automatically be assumed to represent the condition of another product of the same brand, model or reference.
Customers should review the photographs, descriptions and other information supplied for the particular item they are considering. If a specific condition detail is important to your purchasing decision, please contact Bachar Luxury for clarification before completing the transaction.
CONDITION PRINCIPLES
Four Things to Remember
Condition should be considered in the context of the actual product being offered rather than through assumptions about luxury watches generally.
01
Condition Is Individual
Condition Is Individual
Two examples of the same watch may differ because of age, previous ownership, use, maintenance, storage or other aspects of their individual histories.
02
Photographs Matter
Photographs Matter
Available product photographs form an important part of understanding the visual presentation of an individual piece.
03
Descriptions Matter
Descriptions Matter
Customers should read the product-specific information provided and ask questions about anything that is particularly important to them.
04
Ask Before Purchase
Ask Before Purchase
If the available information does not answer a condition-related question, contact Bachar Luxury before completing your purchase.
PRE-OWNED WATCHES
Previous Ownership
Creates Individuality
A pre-owned watch has had a life before its current offering. Depending on the individual piece, signs associated with previous ownership may be present and can vary considerably from one watch to another.
Cosmetic Characteristics
Cases, bracelets, clasps, crystals and other exterior components may display characteristics associated with previous wear.
Age
Expectations regarding condition should take the age of the individual watch into account, particularly when considering vintage pieces.
Previous History
Previous service, maintenance, ownership and handling may form part of a watch’s history. Customers should rely on the information specifically communicated for the individual piece.
PRODUCT REVIEW
Look at the Complete Piece
When condition is important to your purchase, consider the different areas of the watch rather than relying only on an overall label.
Case & Bezel
Review the visible condition and disclosed information relating to the exterior of the watch.
Dial & Hands
Dial and hand characteristics can be particularly significant when considering older or collectible timepieces.
Crystal
Review photographs and available information concerning the crystal and its visual presentation.
Bracelet & Strap
Bracelets, straps and clasps may show evidence of previous use and should be considered separately from the watch head.
Included Accessories
Boxes, papers, cards, tags, booklets and other accessories vary by product and are only included when identified with the specific transaction.
Overall Presentation
Consider all available product information together when evaluating whether the condition of a particular piece meets your expectations.
VINTAGE TIMEPIECES
Age Can Be Part
of the Character
Vintage watches should be considered in the context of their age. Characteristics that would be unexpected on a recently produced watch may be associated with the age and history of an older timepiece.
Customers considering vintage watches should pay particular attention to the individual description and photographs and should ask questions where specific aspects of originality, condition or included components are important to them.
BOXES, PAPERS & ACCESSORIES
Included Only When
Specified
Luxury watches may be offered with different accompanying items. The presence of a watch in a photograph or listing does not mean that every accessory normally associated with that model is automatically included.
Customers should review what is specifically identified with the product. If a box, warranty card, papers, spare links or another accessory is important to you, confirm its inclusion before purchasing.
BEFORE PURCHASING
Need More Detail?
Contact Bachar Luxury if you need clarification about the physical condition or accompanying items of a particular product.
PRODUCT PHOTOGRAPHS
Review the Visual Details
Product photographs are an important resource when evaluating condition. However, the appearance of color, texture, reflections and small details can vary depending on lighting, photography and the display used to view the images.
If a particular mark, feature or area of a product is important to your decision and you need clarification, contact Bachar Luxury before purchasing.
PRODUCT INFORMATION
Condition, Authenticity & Warranty
These topics are related to the product, but they answer different questions. Bachar Luxury provides dedicated information for each.
CONDITION
How Does It Present?
Condition concerns the physical presentation and characteristics of the individual piece.
AUTHENTICITY
What Is the Product?
Authenticity concerns the identity and authenticity of the luxury product.
WARRANTY
What Coverage Applies?
Warranty concerns any applicable product-specific coverage after purchase.
AFTER DELIVERY
Have a Condition Concern?
When your order arrives, review the product and accompanying items against the information associated with your purchase.
If you believe there is a condition-related issue with the product you received, preserve the item and contact Bachar Luxury. If you wish to request a return, do not send the item back before reviewing the applicable return information.
IMPORTANT
The Specific Product Information Controls
This page provides general information about product condition. Customers should also review the specific description, photographs and information associated with the individual product or transaction. Purchases are additionally subject to the applicable
Terms & Conditions.
CUSTOMER RESOURCES
Related Information
Learn more about Bachar Luxury products and the policies that may apply to your purchase.
BUY WITH CLARITY
Want to Know More About
a Specific Piece?
For condition-related questions about a particular watch or jewelry item, contact Bachar Luxury before purchasing. We can help clarify the information available for the individual piece.