BACHAR LUXURY • PRODUCT POLICY
Product Authenticity
Policy.
Authenticity is fundamental when buying, selling or trading a luxury timepiece or piece of jewelry. This policy explains Bachar Luxury’s approach to product information, authenticity-related questions and the importance of evaluating each individual piece.
AUTHENTICITY MATTERS
Confidence Begins With
Knowing the Piece
Luxury watches and fine jewelry can represent significant purchases. Customers naturally want to understand the identity, characteristics and available information relating to the individual product they are considering.
Bachar Luxury takes authenticity-related questions seriously. Because pre-owned and vintage pieces can differ in age, history, components, documentation and condition, authenticity should be considered in relation to the individual item rather than through assumptions based solely on brand or model.
OUR APPROACH
Understand What You Are Buying
Customers should consider the complete information associated with the individual product before completing a luxury purchase.
01
Individual Evaluation
Each luxury watch or jewelry item should be considered as an individual piece, particularly where the product is pre-owned or vintage.
02
Product Information
Descriptions, photographs and other product-specific information help customers understand the particular piece being offered.
03
Documentation
Where documentation or accessories accompany a product, customers should review what is specifically identified as included with the transaction.
04
Customer Questions
If authenticity, originality, documentation or a particular product characteristic is important to you, ask Bachar Luxury before completing the transaction.
PRE-OWNED & VINTAGE
History Matters in the
Secondary Market
Pre-owned luxury watches may have histories that differ significantly from newly manufactured products. Age, previous ownership, servicing and replacement of components can all be relevant when understanding an individual piece.
Originality & Authenticity
These concepts should not automatically be treated as identical. A genuine watch may have undergone servicing or may contain components that have changed during its lifetime.
Age & Service History
Older watches may have been serviced during previous ownership. Customers should review whatever product-specific information is available for the individual piece.
Individual Characteristics
Reference details, components, accessories and physical characteristics should be considered in the context of the particular watch being offered.
IMPORTANT DISTINCTION
Authenticity & Originality
These terms can address different questions when discussing older or pre-owned luxury watches.
AUTHENTICITY
Identity of the Product
Authenticity generally concerns whether the product is genuine rather than an imitation or counterfeit representation of the product it claims to be.
ORIGINALITY
Components & History
Originality can concern whether particular components remain as originally produced or supplied. This may be especially relevant when evaluating vintage or previously serviced watches.
BOXES, PAPERS & CARDS
Documentation Is
Product-Specific
Luxury watches can be offered with different combinations of boxes, cards, papers, booklets, tags, receipts or other accessories. The presence or absence of these items varies from piece to piece.
Customers should not assume that a particular accessory or document is included unless it is identified as part of the specific product or transaction.
Likewise, the presence of packaging, papers or a card should not by itself be treated as the sole basis for determining the authenticity, condition or warranty status of a luxury watch.
BEFORE PURCHASING
Review the Entire
Product Presentation
A confident purchase starts with understanding the specific item being offered. Consider all available information rather than relying on a single characteristic.
Description
Read the product-specific information provided for the particular piece you are considering.
Photographs
Review available photographs carefully, particularly when considering pre-owned and vintage products.
Included Items
Confirm which boxes, papers, cards, links or other accessories are included with the specific transaction.
Questions
Ask for clarification before purchasing if a particular characteristic is important to your decision.
AUTHENTICITY VS. CONDITION
Two Important,
Different Questions
Authenticity concerns what the product is. Condition concerns how the individual piece presents, including characteristics associated with age, wear and previous ownership.
A genuine pre-owned or vintage watch may still show significant signs of age or previous use. Customers should therefore review authenticity and condition information separately.
CONDITION INFORMATION
Understand the Piece
Learn more about how Bachar Luxury approaches product condition and the characteristics of pre-owned and vintage watches.
AUTHENTICITY VS. WARRANTY
Authenticity Does Not Define
Warranty Coverage
Authenticity and warranty are separate matters. The authenticity of a watch does not by itself establish that an original manufacturer’s warranty remains active, transferable or applicable.
For warranty-related information, review the warranty details associated with the individual product and our general Warranty Policy.
BEFORE YOU COMPLETE YOUR PURCHASE
Questions We Encourage
Customers to Ask
What exactly is included with this watch?
If boxes, papers, cards, spare links or other accessories matter to you, confirm what accompanies the individual piece.
Is there anything important about the history of this piece?
For pre-owned and vintage watches, ask about relevant product-specific information that is available for the individual watch.
What is the condition?
Review photographs and condition information carefully and request clarification if a specific detail matters to you.
What warranty information applies?
Do not assume manufacturer or dealer warranty coverage. Review the information specifically associated with the individual product or transaction.
AFTER YOUR PURCHASE
Have an Authenticity Concern?
If you have an authenticity-related concern regarding an item purchased from Bachar Luxury, contact us with your order information and details of the concern.
Preserve the item, accompanying materials and transaction documentation while the matter is being reviewed. Do not send the product back without first contacting Bachar Luxury and receiving the appropriate instructions.
If you are seeking to request a return, also review the
Refund & Returns
information before taking further action.
IMPORTANT
Product-Specific Information Matters
This policy provides general information about authenticity-related matters. Customers should also review the description, photographs and information supplied for the individual product and transaction. Purchases remain subject to applicable product-specific terms and the Bachar Luxury
Terms & Conditions.
CUSTOMER RESOURCES
Related Information
Explore more information about product condition, warranty coverage and purchasing from Bachar Luxury.
BUY WITH INFORMATION
Questions About
a Specific Piece?
If you would like clarification about the authenticity, condition, documentation or included accessories of a particular luxury watch or jewelry item, contact Bachar Luxury before completing your purchase.